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FAQs

Where will the order be shipped?

The orders are shipped from China.

Are the products tax/duty free?

Retail orders:
We are not in charge of taxes and duties in your country.

Bulk orders:
If you want to know the reference amount or paid by our end, please contact our sales team during ordering. DDP shipping term is available to most countries and districts.

How can I pay for the order?

Retail orders:
you can place the order via the website, and pay for through the payment system. ApplePay, GooglePay, credit cards, PayPal are all available. It is pretty quick and convenient.

Bulk orders:
Our sales team will keep you in touch. After confirmed the Proforma Invoice (PI) or Sales Contract (SC), payment would be made by Bank Wire, L/C.

You can also refer to the page Payment Method.

When can I expect my order?

Retail orders:
We usually arrange the order in 24 hours, the order will be shipped as earlier as we can. The free shipping method is arrange by air mail, usually it takes 10-28 days to different countries.

7-20 days usually to the US, Europe, Australia, Asia. 15-30 days to South America and Africa.

Bulk orders:
The shipping time depends on the shipping method you chose. Our sales can provide a rough time frame during ordering.

3-7 days by Express shipping.
5-14 days by Air cargo.
15-45 days by sea (refer to the distance).

How can I have a coupon?

We make promotions 2 times each year for retail order.

Please concentration on our social media, we will announce the information at least 15 days earlier before the events.

Do you provide Giveaway items?

Yes, we provide Giveaway items for influencers and who shared the video on different social media.

Welcome to share your story with us for a giveaway.

How can I request custom service?

You can also visit this page for details: OEM

Retail orders:
It is always our pleasure to provide our customers a better experience. Please let me know at any moment if we can provide better service.

Bulk orders:
Please reach out our team for the customization information you are looking for. We will be happy to provide the solutions. Contact us

What's your return/refund policy?

If you receive any damaged goods, please contact our sales team immediately, DONOT forget to get a receipt from the courier. We will respond promptly and provide an appropriate solution. If the damage is caused by transportation or by our side, we will arrange a replacement shipment or issue a full refund to ensure the safety of your funds.

Can I have your samples?

Yes, free samples are available. Please contact us for details. Contact

Can I have your catalog?

Yes.

Please let us know which product category you are interested.

And We will keep sharing the latest version once new updates are ready.

How will you protect my privacy?

Yes. Your privacy information will be treated seriously. We never sell, trade, or otherwise transfer to outside parties.

You can ready more details at Private Policy.